Privacy Policy
Effective date: 5 October 2026
Gaia Jet respects your privacy. This policy explains how we collect, use and handle personal information when you contact us, submit a journey request, use our website, or submit information through an advertising or lead form.
Information we collect
Depending on how you contact us, we may collect information such as your name, email address, telephone or WhatsApp number, requested service, departure and destination, travel dates, passenger count, itinerary preferences, and other information you choose to provide.
How we use your information
We use the information you provide to respond to enquiries, assess travel requirements, prepare or coordinate quotations, arrange requested private aviation or VIP ground transportation services, communicate with you about your request, provide customer support, and maintain appropriate business records.
Lead forms and advertising platforms
If you submit information through a form provided by Meta, Facebook, Instagram, or another advertising platform, that platform may process your information under its own terms and privacy policy. Gaia Jet receives the information you submit so that we can respond to and manage your enquiry.
Sharing of information
Where necessary to respond to or fulfil a request, we may share relevant information with service providers involved in the requested journey, such as aircraft operators, charter partners, ground transportation providers, or technology and communications providers. We do not sell your personal information.
Data retention and security
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, providing services, maintaining business records, and meeting applicable legal or operational requirements. We take reasonable measures to protect information from unauthorized access, loss, misuse or disclosure.
Your choices and requests
You may contact us to ask about personal information we hold about you or to request correction or deletion where applicable. We may need to retain certain information when required for legitimate business, legal, accounting or security purposes.
International processing
Private aviation and ground transportation are international services. Information may therefore be processed or shared across countries when reasonably necessary to respond to or fulfil your travel request, subject to applicable requirements.
Updates to this policy
We may update this Privacy Policy from time to time. The current version will be published on this page with its effective date.
Contact us
For privacy questions or requests, contact Gaia Jet at charter@gaia-jet.com or by phone/WhatsApp at +961 3 200 854.